Delivery & Returns
1.1 Delivery or Collection: Once Ailsa Machinery Ltd have received cleared payment from the customer, delivery of the forklift truck (where Ailsa Machinery Ltd have agreed to deliver) or collection of the forklift truck by the customer will take place as soon as practicable unless alternative timings are requested by the customer.
1.2 Ailsa Machinery Ltd will not offer any liabilty or claim of compensation with regard to damages or late delivery for goods in transit;
1.3 Transfer of title: Transfer of title of the forklift truck will pass from Ailsa Machinery Ltd to the customer once
i) Ailsa Machinery Ltd have received full payment for the forklift truck and
ii) the customer has taken possession of the forklift truck by collection of the forklift truck from Ailsa Machinery Ltd or by delivery to customer site if arranged by Ailsa Machinery Ltd.
2.1 Risk and Insurance: The forklift truck shall be at the customer’s risk immediately from transfer of title as in Section 1.3 above.
3. Warranty and Guarantee
3.1 On-site warranty: All warranties (12 month and 24 month) will be agreed in writing, Ailsa Machinery Ltd guarantees the forklift truck for a period of 12 months for all sales trucks and 24 months for refurbished trucks, warranty commences at transfer of title to the customer. During this period, Ailsa Machinery Ltd guarantee that the truck will satisfactorily perform the duties which may be reasonably be expected from a forklift truck of the specification, age and condition of the forklift truck purchased by the customer, provided that the warranty conditions specified in section 3.4 have been met by the customers and excluding those items specified in section 3.5, and within the limits defined in section 3.6.
3.2 Money-back guarantee : Additionally, within the 28-day period commencing from passage of title of the forklift truck to the customer, Ailsa Machinery Ltd will accept return of the forklift truck from the customer and will refund the customer’s purchase cost, provided that the warranty conditions specified in section 3.4 have been met by the customer and provided that the exclusions in Section 3.5 and provided that the forklift truck is returned in its original sale condition to Ailsa Machinery Ltd. Money will be returned once the truck has arrived at the Ailsa Machinery premises and is inspected with all the above criteria adhered to. Once this is agreed the money will be returned within 28 days. Any cost of delivery to the customer shall not be considered refundable. The cost of returning the forklift truck shall be borne by the customer or, alternatively, the customer may request Ailsa Machinery Ltd to arrange collection of the forklift truck and agree that Ailsa Machinery Ltd may deduct the cost of collection from the refund amount. Money will be returned once the truck has arrived at the Ailsa Machinery premises and is inspected with all the above criteria adhered to. Once this is agreed the money will be returned within 28 days.
3.3 Warranty Performance: Where the customer reports any fault within the forklift truck whilst under warranty, Ailsa Machinery Ltd may, at its own discretion, repair the fault, arrange for another party to repair the fault, offer financial compensation instead of repairing the fault, exchange the forklift truck for an alternative forklift truck (with the customer’s permission) or take return of the forklift truck and refund the original cost of the truck to the customer.
3.4 Warranty and guarantee conditions: All warranties and guarantees offered are conditional upon:
i) The customer protecting the truck from damage
ii) The customer operating the truck only for its designed purpose and within its specified capacities
iii) The customer ensuring that the truck is used only by licensed operators.
d) The customer maintaining the truck properly in accordance with the correct procedures for the model.
e) The customer reporting any faults requiring attention under warranty before the end of the warranty period.
3.5 Exclusions: Ailsa Machinery Ltd will not accept responsibility under its warranties or guarantees where :
i) The truck has been damaged after title has passed to the customer
ii) The truck has been operated incorrectly or outside of its recommended environment and capacity
iii) The customer has modified the truck in any way
3.6 Limitations of warranty and guarantee: Ailsa Machinery Ltd accept no responsibility beyond, at its own discretion, the repair of the forklift truck, its replacement or a refund of its cost. In any circumstances, Ailsa Machinery Ltd do not accept any liability for costs exceeding the price charged to the customer for the forklift truck. Specifically Ailsa Machinery Ltd accept no responsibility for :
i) Any repairs funded directly by the customer without the written permission of Ailsa Machinery Ltd
ii) Any costs of hiring a replacement truck during any period that the supplied forklift truck is inoperative
iii) Any claims for lost business, lost opportunity or any other costs related to an inoperative forklift truck